I have been fortunate to be supporting and occasionally contributing to a series of blogs on Chatbots written by Leon Smiers, Capgemini Oracle Chatbot SME (and also Oracle Ace). The blog posts are:
- Chatbots meeting expectations, introducing the chatbot maturity model
- Chatting with the chatbots? – How intelligence makes the conversation
- Integrating the Chatbot
I’ve been talking with Leon about what’s next in the blog series, and we can expect to see some more exciting blog posts in the series.