I have been fortunate to be supporting and occasionally contributing to a series of blogs on Chatbots being written by Leon Smiers, Capgemini Oracle Chatbot SME (and also Oracle Ace).  The blog posts are:

• Chatbots meeting expectations, introducing the chatbot maturity model
• Chatting with the chatbots? – How intelligence makes the conversation
• Integrating the Chatbot

I’ve been talking with Leon about what next in the blog series, and we can expect to see some more exciting blog posts in the series.

Chatbot Maturity Model